Communication & Collaboration

Stay connected and productive with our all-encompassing managed voice and collaboration services.

Communication & Collaboration

Our team will tailor solutions to your unique business needs, ensuring seamless communication and collaboration across your organization.

Our complete suite includes PBXware, offering robust and reliable calling capabilities. Whether you’re making calls, collaborating with your team, or integrating directly with Microsoft Teams, we have you covered. Experience crystal-clear voice quality, enhanced collaboration tools, and seamless integration that keeps your team connected and efficient.

Transform the way you communicate with our managed voice and collaboration services.

Cloud PBX

VoIP

Unified Communications

Cloud PBX

Today, there are more telecom choices than ever before. Traditional onsite PBX or cloud-hosted (virtual) PBX? Analog or VoIP? Choosing the best PBX phone system largely depend on your business’:

• Operations Model
• Quality Of Service
• IT Infrastructure
• Reporting Requirements
• Budget
• Compliance Requirements

Traditional onsite PBX solutions typically require an initial once-off investment and ongoing support and maintenance need to be done inhouse or on contracted basis. Cloud-hosted (virtual) PBX solutions, by nature, requires good quality internet connection. No onsite equipment is needed, services are paid for monthly and as consumed, and offers a variety of advances features and integrations to other systems such as CRM.

Benefits of Cloud-hosted PBX Phone Solution:

  • Plug-and-Play
  • Scalability
  • Supporting on-site and mobile staff members
  • Collaboration features such as Conferencing, Screen Sharing and Instant Messaging
  • No hardware equipment and professional IT staff required
  • Easiest unified Communications System to install and maintain
  • Features that empower Customer Support Teams
  • Integration with CRM, Microsoft Teams, and other 3rd party systems
  • A great option for small and developing businesses without funds to invest in telephony infrastructure

VoIP

Our VoIP solution supports the enablement of your onsite PBX through the integration of the service into IP-enabled voice provider that retires the need for telephone lines while reducing the cost of your voice calls.

Video calls, live chat, file storage, sharing and group meetings – that is what makes Microsoft Teams such a powerful business communications tool. Microsoft Teams not only offers feature rich communications and collaboration capabilities but now also provides traditional PBX features with high-definition audio. Your business can use Microsoft Teams to manage internal communications, as well as connecting with customers and vendors.
Through a Unified-Communication-as-a-Service (UCaaS) provider you can gain access to the PSTN and local numbers in the area code you need, as well as access to toll-free numbers.

If you are looking for a truly unified, yet simplistic telephony solution, then Microsoft Teams may just be what you are looking for.

Features of Microsoft Teams Phone Solution:

  • Multi-level auto attendants
  • Call queuing and call flow entities such as ring groups
  • Voicemail
  • IVR and Call Handling
  • Call Recording
  • Reports and Analytics
  • Integration with CRM and other 3rd party systems
  • Typical features like Transferring, Parking, Conferencing, etc.

Unified Communications

Unified Communications (UC) refers to a business phone system that integrates multiple communication channels such as phone calls, video conferencing, instant messaging, email, voicemail, SMS and fax all into a single system.
Unified Communication solutions provide you with a consistent user experience across different communication devices. It allows for seamless business communication and collaboration through a single communication platform.