Managed IT
Our Managed IT services provide comprehensive solutions to keep your business running smoothly.
Managed IT
Our IT operations service model delivers immediate value by offering mature, self-sustaining support functions that integrate seamlessly with your organization and existing service teams.
Focused on continuous business-IT alignment and improvement, we collaborate closely with business stakeholders, product teams, service providers, and partners, sharing ownership and accountability to drive better outcomes for both the client and its customers.
Service Desk
LAN Infrastructure Support
Service Management
Project Management
Microsoft Office 365
Procurement
Service Desk
Through our market leading PSA software, advanced tooling and network of partners, our Service Desk aggregates all service issues across the IT landscape and ensures problems are reviewed, categorised, prioritised and assigned to the correct individual, partner or vendor to align the most appropriate skill to the relevant problem.
Overview
- Single Point of Contact for all IT, Security, Cloud and Networking
- Prepaid support options
- Service level agreements
- Market leading reporting and insights
LAN Infrastructure Support
Optika provides comprehensive support for your local area network (LAN) infrastructure—ensuring your business stays connected, secure, and efficient. Our expert team manages and maintains critical network components, including:
Overview
- Next Generation Firewalls for advanced perimeter security and threat prevention
- High Performance Network Switches to optimise traffic flow and ensure stable connectivity and quality of service for business-critical applications
- Wireless Access Points for seamless, secure Wi-Fi coverage across your workspace leveraging WiFi 6 and WiFi 6E standards to optimize data performance
- IP Phones and appropriate Network Switch Support to power reliable voice communications with quality of service
Service Management
Optika Insight – AI Powered Service Intelligence
At Optika, we’re redefining what IT operations visibility looks like with our cutting-edge Service Management Reporting Tool—a unified platform that transforms complex infrastructure data into actionable intelligence.
By aggregating live feeds from your endpoints, servers, security infrastructure, and ticketing platforms, our solution doesn’t just monitor—it understands. With an AI-powered overlay, it performs deep correlation of data points across hardware and software generating smart insights, commentary, and root cause analysis that would otherwise take hours to compile manually.
Whether it’s flagging hardware contention, identifying inefficient applications, or tracking usage trends across patch cycles, this tool gives your IT teams a real-time, AI-assisted decision-making edge—helping you preempt issues before they disrupt operations.
It’s more than a report, it’s the bedrock of insight-driven IT performance
Project Management
Successful technology deployment starts with strategic clarity and ends with operational certainty. That’s why our project management approach is grounded in four core principles: precise scoping, robust policy development, meticulous documentation, and seamless collaboration with skilled professionals.
From the outset, we work closely with your team to define clear objectives, identify dependencies, and align deliverables with your business goals. We translate this into well-documented policies and actionable plans that remove ambiguity, reduce risk, and accelerate execution.
Our certified project leads coordinate cross-functional expertise including technical engineers, security experts, field teams, and client stakeholders—ensuring alignment at every phase. This results in on-time, on-budget outcomes that meet or exceed expectations, without compromise on quality or compliance.
Microsoft Office 365
Optika simplifies the complexity of Microsoft 365 so your business can focus on productivity, not platform management.
We provide end-to-end licensing advisory, provisioning, and ongoing support for Microsoft 365 tenants—whether you’re a startup scaling or an established business looking to optimise user access, compliance, and cost. From Exchange Online and Teams to SharePoint, OneDrive, and security features, we ensure you have the right licenses for the right users, avoiding over-licensing or feature gaps.
Our support doesn’t stop at licensing. We manage your Microsoft 365 tenant environment with oversight on user onboarding/offboarding, security policy enforcement, and MFA deployment, so your digital workplace remains secure, compliant, and efficient.
Procurement
Optika looks to simplify IT hardware procurement by combining strategic partner relationships with expert lifecycle support. Through our partnerships we offer Dell and Apple with preferential pricing, and robust after-sales service.
Whether you’re deploying MacBooks across your creative team or scaling Dell infrastructure for your workforce, we manage the full procurement process—from specification and sourcing to configuration and delivery.