Managed IT

Our Managed IT services provide comprehensive solutions to keep your business running smoothly.

Managed IT

Our IT operations service model is designed to effect immediate gains by providing already-mature, self-managing support functions that seamlessly integrates with the organization and existing service teams.

With a strong focus of continuous business-IT alignment and improvement, we work closely with business stakeholders, product teams, service providers and partners, sharing ownership and accountability for services to the benefit of the client and its customers.

Our team of technical resources are highly skilled and efficient in managing the capacity, performance, accessibility, integration and security of IT infrastructure services, whilst providing the ability to improve legacy technology and implement the digital platforms of the future.

Service Desk

End User Support

Infrastructure Management

Service Management

Project Management



Service Desk

Centralizing the delivery and support for IT services is a critical component of a well-functioning IT organization. Service desks are designed to handle all kinds of service requests, ranging from minor technical issues faced by a single individual to system outages that affect the whole organization. A service desk should also coordinate and implement planned changes to ensure minimum disruption to the business.

Our Service Desk provides a single point of contact (SPOC) from where all service management concerns are acknowledged, administered, managed, and escalated, to ensure that service levels are maintained by coordinating their resolution with particular resolver groups by means of total contact ownership and the use of modern communication platforms, stakeholders are kept informed throughout the lifecycle of Service Tickets.

We provide real-time Service Level Management and reporting, and continuously attempt to identify areas of improvement and optimize processes to maintain optimal service levels of business-critical services.

Service Desk Highlights

  • Single point of contact for all IT concerns
  • Available 365/24/7
  • Fast, friendly, and efficient support
  • Multi-tiered Support Specialists
  • Service Level Management
  • Ticket Lifecycle Management
  • 3rd Party Call Resolution
  • Functional and Hierarchical Escalation Management
  • Regular and Consistent Updates
  • Customer Experience Tracking and Reporting
  • Professional Services Automation (PSA) Toolset
  • Insightful Service Reporting, Dashboards and Analytics
  • SOC 2 and POPIA-compliant
  • ITIL-Based ITSM Processes
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Change Management
  • Risk Management
  • Centralized Knowledge Management and CMDB

End User Support

Improving business results by ensuring end-user performance.

As users are highly dependent on technology to achieve their objectives, it is important that the support operation’s efforts are aligned with end-user expectations and performance requirements.
We place the end user’s experience at the centre of our service strategy, taking care of the daily support needs of all end-users, so they can effectively continue with their daily activities.

Be it a traditional workplace, a modern cloud-based remote working environment, or a hybrid model, we manage all aspects of the end-user environment by working towards the standardization of technology and automation, whilst establishing the right procedures and secure way of working.

We help businesses to modernize and standardize their IT practices, finding solutions to problems, enabling productivity and collaborating using the right technology.

Managed Workspace Highlights

  • Workstations
  • Virtual Desktops
  • Mobile Devices
  • Peripherals
  • Productivity Applications
  • Data Storage Services
  • Configuration Management
  • Endpoint Security Management
  • Printing And Scanning
  • Asset Reporting

Infrastructure Management

Providing pathways for the efficient delivery of business systems and IT-enabled processes.

IT infrastructure forms the foundation that enables IT operations and consists of various components which are typically used to deliver various IT services across the organization.

Our IT infrastructure management service provides organizations with the ability to make smarter IT decisions.

By means of best practice configuration standards, enterprise tools and processes, we proactively manage and monitor the health, performance, security and compliance of infrastructure services, whether on-premise, in the cloud or both.

We take ownership of the design, implementation, configuration and maintenance and retirement of IT infrastructure, whilst managing change and risk on an ongoing basis.

Infrastructure Management Highlights

  • Server Platforms
  • Cloud and Hosting Platforms
  • Attached Storage
  • System Integration Services
  • Networking and Internet Services
  • Internet Services
  • Email Services
  • Telecommunication Services
  • Configuration Management
  • Security Management
  • Asset Reporting

Service Management

Delivering business value.

Information Technology remains in a constant state of change and often grows organically with the organisation rather than in a well architected way. Technology requirements often serve many competing priorities, with the need for improved security and compliance being a major requirement. Managing different technologies, best practices, initiatives, projects, and service providers all at the same time, introduces complexities that can inhibit the IT organisation’s ability to perform, implement and innovate.

Our Service Management function provides an expert approach to effectively deal with these challenges. We provide a cross-functional and organisation-wide service that enhances relationships, collaboration and efficiencies between business and IT. Our approach includes the appropriate application of various frameworks for IT Service Management and IT Governance to bring about improved client satisfaction, overall business-IT alignment, and value delivery.

Project Management

When solutions aren’t aligned with the organization’s needs and objectives, they yield unsatisfying results and create unwanted problems.

Due to the rapid adoption of digital solutions that drives business transformation, industry experts predict that in the near future, almost all work will be project-based, placing an emphasis on the importance of professional project management.

We have a deep understanding of infrastructure technologies, be it on-premise or cloud. All solution implementations and service transitions are managed by our dedicated Project Management Office (PMO), creating a shared vision for a successful project, ensuring that all stakeholders remain on the same page concerning what’s needed to stay on track, in budget, and to deliver a successful end result.
Our PMO consists of solutions and implementation specialists, project management professionals and change managers, working together to navigate any challenges, and manage risks, to ensure a successful outcome.


Microsoft Teams

Microsoft Teams is the ultimate collaboration app. You can send messages instantly, work on files in real-time and share your thoughts in a chat room open to all. It’s like having a private chat with anyone—all without opening any emails or applications.

Microsoft Onedrive

OneDrive is Microsoft’s cloud service that connects you to all your files. It lets you store, protect them, share them with others, and have access to them on all your devices.
OneDrive is sometimes called “OneDrive for work or school” when used with an account provided by your company or school. It used to be known as “OneDrive for Business,” so you may still see it called that in some places

Microsoft Forms

Microsoft Forms enables you to create a form, such as a survey or quiz, and share it others. Data will be available in real-time, so you can continuously monitor the results.

With our built-in analytics, you can evaluate the responses that come through and then export them to Excel for further analysis or moderation.

Microsoft Power Automate

Power Automate is a service that seamlessly connects apps and services to help you automate tasks such as saving files, getting notifications, and other actions. You can build workflows with it to make your work more efficient. Some examples:

  • Automate business processes
  • Send automatic reminders for past due tasks
  • Move business data between systems on a schedule
  • Connect to more than 500 data sources or any publicly available API
  • You can even automate tasks on your local computer like computing data in Excel.

By automating repetitive manual tasks with Power Automate, you’ll be able to save a lot of time. By recording mouse clicks, keystrokes, and copy paste steps from your desktop all you need to do is decide how many times you want to automate your tasks and hit play.

Microsoft Sharepoint

SharePoint was created so that it can be customized to suit any business. It is dynamic, productive, and can help any company work more effectively by providing not just file sharing solutions but also data storage solutions, newsfeeds and resources.

Connect with team members on whichever device you’re working on, inside and outside your company. You can easily share, access and update files in real-time.

Microsoft Plannner

Microsoft Planner is a project management tool developed by Microsoft that allows teams to assign and coordinate work visually. The app helps business teams work together more effectively as they progress while giving complete visibility of everyone’s responsibilities.

Microsoft Planner is sometimes said to be comparable to other project management apps like Trello, Slack and Asana.

Microsoft Exchange

Microsoft Exchange Online is a hosted messaging solution that delivers email, calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Azure Active Directory, enabling administrators to use group policies, as well as other administration tools, to manage Exchange Online features across their environment.

Microsoft Stream

Microsoft Stream is an Enterprise Video service that gives people in your organization a hosted, encrypted space to upload, share, and view videos. It’s a good way to organize team-related videos so they don’t take up valuable space on your devices.

Microsoft Stream makes it easy to share your thoughts on a video, tag comments with specific timecodes so others can jump to the same points in the video and focus on different sections. It also enables discussion with colleagues.

If you want video content to stay within your organization, or if you want to let specific people view it, Microsoft Stream offers an easy way to do so.

Azure Active Directory enables secure application access, making it easier for employees to work remotely and make the most of their hardware. The identity management platform is a recognized leader when it comes to security, in order to provide your company with data safety.


We align with your operating requirements and take care of the process of sourcing and acquiring IT goods, assets and licensing.

Our procurement service provides businesses with a convenient way to procure IT goods and services. We source from both local and international vendors, providing pathways to quality goods and services.

Ultimately, our service provides a one-stop-shop, reducing the number of suppliers, and includes many benefits such as:


  • Product and Market Research
  • Supplier Selection, Evaluation and Commercials
  • Accessibility to a wider range of industry-leading products and services
  • Preferential pricing and payment terms
  • Process Lifecycle and Record Management
  • Quality Assurance and After Sales Service
  • RMA Processing and Facilitation
  • Safe Collection and Distribution of Goods
  • Deployment Skills